Someone asked us the other day what we mean by 'making motorists happy.'................Easily answered, we treat people with the respect we hope to receive when we ourselves are consumers...................A little goes a long way in customer service.................when we are out and about in shops, restaurants, the doctor's surgery or any other product or service enterprise, we are all 'mystery shoppers' to some extent...............there is a wise old adage that 'it is not what you say to someone; it is not what you do for them. It is how you make that person feel that counts............( (a box of chocolates for the first person to correctly tell us who said that - call 01663 763355 with your answer!)....................Buying or selling a car, we are easy to deal with and we appreciate everyone has individual needs and requirements.........................Call us on 01663 763355 for advice in any aspect of your motoring. Our track record of repeat custom, not to mention recommendations shows that we care and we'll be delighted to have a chat. We are now on Facebook, by the way, with regular updates as new stock arrives and all sorts of facts to inform you of the daily goings on on Planet HLG........check out facebook high lane garage and let us know what you think..........you may even give us a 'like' or even share our posts with your friends..........wouldn't that be something?.................Summer is here...........whether you have a fancy for an open topped car or your circumstances have changed and you need to change your car for practical reasons, do let us know.............we're good listeners and can probably help.......we believe that when you drive a vehicle you are happy with, you are a safer, more relaxed driver as a result.............hard to argue with that, isn't it?

Click Here for More! (Links to 'Vehicles for Sale' page)

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The HLG Team: Mazda, Suzuki, Honda, Toyota, Nissan, Kia, Hyundai, Mecedes and Skoda wanted and for sale, with low mileage and service history.

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Welcome to the HLG website, the platform to the world for our friendly little motoring emporium, trading on this site for nine decades.

We are a small business with three full time and four part time team members, yet countless thousands of happy customers have passed through here and it is a delight to be a part of their motoring journeys. In particular, we are tickled pink that so many motorists have returned time and again, in the meantime 'spreading the word' to their friends, colleagues and families. We really can't think of a better way to do business than organically - can you?

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You may already be aware of changes in the law regarding personal details retention - GDPR as it is known, an extension of data protection regulation. We assure you that no personal information is given or sold to any third parties and your records are for our own use only. When we notify you of your due date for your MoT test, this is in the form of a helpful letter. If we need to forward details of safety recalls this is for your direct benefit; your safety is paramount to us. At no time do we pass your details to marketing companies and we respect your privacy in the same way as we expect other companies to respect ours as consumers. 

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FPC presentation
The garage with a history of looking after its customers. Until the Trading Standards Fair Play Charter Scheme succumbed to recessionary cutbacks in 2012, we were proud to receive the FPC certificate each year from 1999 to 2011. Pictured is lady mayoress Hazel Lees presenting the coveted certificate to Peter in the scheme's final year. Thanks very much, Stockport Metropolitan Borough Council - the sandwiches were pretty good, too! 

 

If you are looking for a particular model of car, let us know on 01663 763355 and we'll add it to our 'wanted' list.

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Watch this space...........

We need your stamps! The HLG team is collecting used postage stamps in aid of Blythe House Hospice . Please save yours and drop them in or post them to us. We collected in excess of ONE MILLION stamps for Hearing Dogs for Deaf People - now it is the Hospice's turn and we hope to raise the next million in the not too distant future, so  thank you and please keep 'em coming. N.B. Please leave a little paper around each edge of the stamps, (Ideally about 1cm). If posting, please make sure you have enough stamps on the package, as we have had several examples of non - delivery, which is a bit ironic when you think about it. Thanks!

A local dealer with a solid reputation -  We see our garage, which was established on this site on 15th of June 1927, as perpetuating "the corner shop" approach to the motor business. If our record of repeat custom is anything to go by, it works. People come from all over, time and again and tell their friends, family and colleagues.One local family has bought no less than SEVENTEEN cars from here during our twenty four years here, whilst another family took delivery of their sixteenth vehicle earlier this year. A lady round the corner has recently made her eleventh purchase, while fours, fives and sixes are regular occurences.Proof positive that we care - in fact we get the strong feeling that many people are going back to grass roots, spending their money with the little guys like us where they know they will be treated with respect and given that extra time and consideration. Our wages only happen as a direct result of  continued business.

A couple of  interesting facts: the average turnaround time for used car retailing in the UK is 45 days; that is the period from taking a vehicle into stock, preparing it for sale, advertising it and the new owner taking delivery. The HLG average is a mere 19.8 days - less than half the norm. This has to do with picking the right stock, relationships with workshop personel and suppliers and a reputation for being a safe bet for customers to spend their money wisely. Also interesting is that we do not, unlike the vast majority of dealers, pay any money to companies who direct traffic to our website - no search engines, no SEO payments, no pay per click or any of the enhancements which seem to underpin so many dealerships nowadays. This website is run organically and we're proud of that. Existing customers and referalls from them account for the majority of our sales and other dealers are flabbergasted, considering that their monthly spend can be anywhere between £1,200 and £3,000 on one household name search engine alone!! We'd rather spend that money on making sure our cars are properley prepared and conforming to the HLG ethos - matching tyres on all four corners, a minimum of 4mm tread across the full width (well in excess of the MoT requirement) and every car supplied with two keys. Colleagues in the trade tell us we're bonkers doing these (and other things) which set us apart, but we have proved time and again that happy customers are loyal and tell others, so we'll continue to do things our way. Twenty five years in the present ownership and our customer base continues to grow. (Our accountant calls it 'The HLG Car Club,' which is really rather nice!).

   Have a browse round our cars and remember that apart from buying and selling vehicles, you can sample our other services. Body repairs, paintwork, paintless dent removal, puncture repairs, tyres, servicing, parking sensor fiment, etc. Whatever your motoring needs, talk to us and we'll do our best to help you. Without pressure. With a smile!

  We are now regularly posting snippets and latest stock on Facebook. Have a look at us at Facebook High Lane Garage and tell us what you think.